At Red Rocket Cards, we specialise in collectible trading cards and sealed products. Due to the nature of these items, our returns policy differs from standard retail goods. Please read this policy carefully before making a purchase.

All Sales Final

All sales made through Red Rocket Cards are considered final. We do not accept returns, refunds, or exchanges for the following reasons:

Change of mind
Buyer’s remorse
Market price fluctuations
Disagreement with a card’s condition or grading

Exceptions may apply only where an item is faulty, damaged in transit, or incorrect.

Non-Returnable Items

Due to the collectible and tamper-sensitive nature of trading card products, the following items are strictly non-returnable and non-refundable.

Single Cards

All single cards are final sale once dispatched. Due to the collectible nature of individual trading cards and the risk of substitution, tampering, handling, alteration, or condition changes after delivery, we are unable to accept returns, refunds, or exchanges on single cards. We do not accept single-card returns for:

Change of mind or buyer’s remorse
Market value changes after purchase
Subjective disagreements regarding condition, grading, centering, or print quality
Minor manufacturing characteristics considered normal for the stated condition

All single cards are sold as described in the listing. This does not affect your statutory rights where an item arrives faulty, damaged in transit, incorrect, or not as described.

Sealed Trading Card Game (TCG) Products

All sealed TCG products are final sale, including but not limited to:

Booster Packs
Booster Boxes
Elite Trainer Boxes (ETBs)
Tins
Collection Boxes
Any factory-sealed trading card products

Once dispatched, sealed products cannot be returned or refunded, even if unopened.

Graded Cards (PSA, BGS, CGC, etc.)

All graded cards are sold as final sale. Please review listing images carefully before purchasing.

Grades, centering, and condition are visible in product photos
Minor slab marks or scuffs from grading companies are considered normal and not defects

We do not accept returns or refunds for:

Subjective opinions about condition
Disagreement with the assigned grade
Market value changes after purchase

Card Condition Policy

For the purposes of this policy, all single cards sold by Red Rocket Cards are considered Near Mint (NM) unless otherwise clearly stated in the product listing. Due to the manufacturing process of trading cards, minor imperfections may occur. These may include but are not limited to:

Minor print lines
Slight edge wear from packaging
Centering variations
Minor surface marks visible under strong lighting

These characteristics are considered normal for Near Mint cards and do not qualify for refunds or returns. If a card has noticeable wear or damage beyond Near Mint condition, it will be clearly stated in the product description.

Damaged, Faulty, or Incorrect Orders

Please inspect your order immediately upon delivery. If your order arrives:

Damaged
Faulty
Incorrect

You must contact us within 48 hours of delivery. Please email [email protected] with:

Clear photos of the item
Photos of the outer packaging

If the issue is confirmed, we will offer a replacement where available, or a refund at our discretion.

UK & EU Consumer Rights

Nothing in this policy affects your statutory rights under UK or EU consumer law. Please note: due to their collectible and tamper-sensitive nature, sealed trading card products, graded cards, and single cards are exempt from change-of-mind returns. Consumer rights apply where goods are:

Faulty
Damaged
Not as described

If you have any questions regarding this policy, please contact [email protected].

Refund and Returns Policy